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Customer Service:
(021) 2950-9916

Chronostime

WARRANTY SERVICE

We are confident of the quality of the merchandise that we carry. That said, in spite of countless tests and certifications, nothing is entirely immune to errors. All products sold here are covered under a warranty period of between 1 to 2 years. The warranty begins from the date of purchase and covers any manufacturing or material defects.


The warranty does not cover the following parts and conditions:

• Watch case

• Crystal/glass

• Crown/stem

• Finishes

• Watch straps/bracelets

• Damage caused by mistreatment/improper handling, normal wear and tear

• Unauthorised service


For all replacements and repairs covered under this warranty, please bring your watch, original invoice and warranty card to our store.


Note that repair/replacements will be charged in the following cases, even during the warranty term:

  • Failure or damage caused by improper use or carelessness (knocks, dents, crushing, broken crystal, etc.)

  • Failure or damage caused by unjustifiable repair or modification

  • Failure or damage caused by fire or water, or a natural disaster such as for example an earthquake

  • Aesthetic changes that may occur during normal wear and tear and aging (minor scratches, etc.; on the case and/or cystal, alteration of the colour on the wristband and the peeling of the plating)

 

SERVICE CENTRE


For assistance in after-sales service in Indonesia, please visit our service centre at:
Central Grand Indonesia, level 1

Jl. M.H. Thamrin, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10310

Operating hours:
Monday-Sunday, 10:00-22.00

Telephone : (6221) 2992 3664

Whatsapp : +62-81380852211

 

WATCH CARE


  • Clean your watch regularly by using a dry and soft cloth. Please use microfiber cloth as recommended cloth.

  • Do not wear your mechanical/ automatic watch for activities that involve vigorous movements (including golf) as this might affect the watch accuracy.

  • If your watch is a mechanical (automatic or manual winding), expect some variance in the accuracy. +/- 10 to 20 seconds per day is within acceptable range for most mechanical watches.

  • Avoid contact with perfume, spirits, or petroleum products as it will tarnish the casing and bracelet.

  • Ensure the crown is screwed in and your watch has at least 10ATM water resistance before using it to swim/dive.

  • Avoid subjecting the watch to sudden change in temperature which can cause condensation.

  • If your watch is a quartz, replace the battery immediately after it runs out of power to avoid leakage that can damage the movement.

  • Ensure the watch is fully-wound before using the chronograph function (applicable for mechanical watches).

  • Always Stop a chronograph first before resetting it and only use the chronograph as and when you need it not leaving it switched on all the time.

  • Keep the watch at a cool and dry place and far from any devices with high level of magnetic field including TV, PC, speakers, laptops, and fridge.

  • Resetting time for quartz/ automatic movement it must be resetting for time adjustment between 7 – 10.